We want the fix to be fair and clear. If there is a problem with your order, contact us within 15 days.
Exchange window
Exchange requests are accepted within 15 days when the item meets the return conditions.
Item condition
Items should be unused, clean, and returned with packaging where possible.
Refund method
Refunds are usually handled as store credit unless Central AE confirms another option.
How to request help
- Message us with your order number.
- Send clear photos if the item arrived damaged or incorrect.
- Wait for confirmation before sending anything back.
Delivery fees may apply for exchanges. We will confirm that before arranging the next step.